Always know what you want to say and how you want to say it, or better yet, how you want it to be perceived.
2. Be Aware of Non-Verbals:
Be aware also that communication consists of visual cues as well. Good eye contact, calm posture and facial expressions can aid in creating a smooth conversation with less self-defense.3. Pick the Time and Place:
You wouldn’t propose at a McDonald’s would you? Then you probably don’t want to hold a serious conversation in the wrong setting either.4. Listen:
After you have said your peace, wait and listen for accurate feedback and cues that ensure comprehension. If your point was not perceived correctly the first time don’t get frustrated. Communication is a two-way street, try again.5. Take a Time Out:
Time outs are not just for the kids. When an intense conversation becomes a bit heated, avoid saying something you will regret. Take a break from the situation, cool down, and return when you both are ready and able.6. Come to an Agreement:
Once you have been able to discuss your point and understand the other’s perspective, come to a common conclusion. You can even agree to disagree
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